Returns handled, not endured.
Configurable return rules, a self-serve customer portal, and a merchant console — built into Salla, so refunds, exchanges, and store credit resolve themselves instead of piling up in your inbox.
No credit card required · Setup in minutes · Free tier available
Return requests
12 openRMA-20260825-B71F3A
Sara A.
RMA-20260825-C40E12
Omar K.
RMA-20260824-A19D07
Lina M.
- Built for the Salla platform
- Arabic-first, RTL native
- AES-256 encrypted data
- Full audit trail
The problem
Returns are the part of e-commerce nobody designed for
Return requests live in DMs
Customers message on Instagram, WhatsApp, and email — every return starts as a scavenger hunt through your inbox.
No shared source of truth
Your team re-asks the same questions because nothing tracks what stage a return is actually at.
Inconsistent decisions
One agent approves a return another would reject — there is no rule engine, just judgment calls.
Refunds slip through
Approved refunds get forgotten, store credit goes unissued, and customers escalate to public reviews.
How it works
From request to resolution, automatically
Customer starts a return
They verify with a one-time code sent to their order email — no account, no support ticket.
Rules decide the path
Your configured return window, eligible categories, and evidence requirements route the request automatically.
You approve or the rules do
Auto-approval thresholds clear the easy cases; everything else lands in your console with full context.
Resolution gets tracked
Refund, exchange, or store credit — the outcome is recorded and audited end to end.
Features
Everything a returns desk needs, nothing it doesn't
Configurable return rules
Set return windows, eligible categories, evidence requirements, and auto-approval thresholds once. Every request follows them.
Merchant console
Every open, approved, and resolved return in one queue — filter by status, reason code, or channel.
Evidence & reason codes
Customers attach photos and pick a reason code up front, so decisions are never made blind.
Full audit trail
Every approval, rejection, and resolution is logged with who did it and when — nothing edited quietly.
Arabic-first, RTL native
Built in Arabic from day one, with complete English support and proper RTL mirroring throughout.
Encrypted by default
OAuth tokens and sensitive fields, like refund IBANs, are AES-256-GCM encrypted at rest.
Start a return
Order #48213 · Aug 20, 2026
Wireless earbuds — Black
Reason
Customer portal
Self-serve, no account required
Customers verify with a one-time code sent to the email on their order, pick items and a reason code, and attach evidence — all without opening a ticket or creating an account.
Merchant console
Every return, one queue
Filter by status, reason code, or channel. Approve the easy cases in one click, and let auto-approval thresholds clear the rest before they reach you.
| RMA | Customer | Status | Value |
|---|---|---|---|
| RMA-20260825-B71F3A | Sara A. | Requested | SAR 249 |
| RMA-20260824-C40E12 | Omar K. | Approved | SAR 89 |
| RMA-20260823-A19D07 | Lina M. | In Transit | SAR 412 |
| RMA-20260822-F02B44 | Yousef T. | Resolved | SAR 156 |
Pricing
Start free. Scale when returns do.
Starter
Free
For new stores testing the returns flow.
- Up to 25 returns / month
- Configurable return rules
- Self-serve customer portal
- Email support
Growth
SAR 149/mo
For stores with steady return volume.
- Up to 500 returns / month
- Auto-approval thresholds
- Full audit trail
- Priority support
Scale
Custom
For high-volume and multi-store merchants.
- Unlimited returns
- Multi-store console
- Dedicated onboarding
- Custom SLAs
Stop chasing returns through your inbox
Set your rules once, let the portal and console handle the rest.