Real-time order sync
Pulls live order and item data straight from your Salla store.
Salla App
Turn returns from a headache into a growth engine.
A complete, branded returns & exchanges platform built for Salla stores. Automate approvals, keep customers happy, and protect your revenue — all from one dashboard.
Built natively on Salla · Multi-store ready · Secure & GDPR-friendly
Customer Return Portal
Order #10482 · verified
2 items selected for return
Status: In Transit
Merchant KPI Dashboard
12
Awaiting Action
68%
Retention Rate
80%
Automation
SAR 4.2k
Store Credit
Live
Your returns desk, working in real time.
A snapshot of what Return and Exchange handles for you, around the clock.
24
Requests today
92%
Resolved on policy
1.4h
Avg. resolution time
80%
Auto-handled
SallaSyncedPortalLiveEmailSendingCarriersConnected
Integrations
Built to fit the tools you already run.
Return and Exchange connects to your Salla store and the rest of your operations stack — no glue code required.
Salla
Native OAuth + real-time order sync
Shipping carriers
Automatic return labels via Salla
Branded status updates at every step
Webhooks
Cancellations, refunds & shipment events
The Problem
Returns shouldn’t cost you customers — or your time.
Three friction points quietly drain margin and loyalty. Here is how Return and Exchange removes each one.
Manual return emails eat up your team’s day.
Auto-approve low-value returns and let rules do the work.
Customers leave when refunds are slow & confusing.
A self-service portal with real-time tracking.
Refunds drain cash you could keep.
Offer store credit & exchanges to retain revenue.
Automation & Integration
Built natively for Salla.
Shipment labels
Generate return shipping labels automatically through Salla’s carriers.
Webhook-powered
Stays in sync with order cancellations, refunds, and shipment events.
Secure OAuth
Connect your store in one click with encrypted token storage.
For Merchants
Everything you need to run returns on autopilot.
01
Smart Rules Engine
Set your return window (1–60 days), exclude specific product categories, and define custom limits per category. Returns outside your policy are blocked automatically.
02
Auto-Approval
Set a value threshold (e.g. SAR 150) and let low-value returns approve themselves instantly. Cut manual work and speed up customer resolutions.
03
Flexible Resolutions
Let customers choose Refund, Store Credit, or Exchange. Turn on store credit to keep revenue inside your store instead of refunding cash.
04
One Dashboard for Every Return
Approve, reject, mark received, or resolve — all from one inbox. Search by RMA, order number, or email. Handle full or partial (item-level) approvals.
05
Real-Time KPIs
Track awaiting actions, in-transit volume, retention rate, automation %, cash refunded vs. store credit issued, and weekly return trends.
06
Your Brand, Your Portal
Customize your portal’s colors and logo, embed it on your site with one snippet, and add your support email and return policy link.
Before / After
See the difference automation makes.
Drag to compare a manual returns process with Return and Exchange.
With Return and Exchange
- Requests handled in one dashboard
- Instant, rules-based approvals
- Store credit keeps revenue in-store
- Live KPIs on every return
Without Return and Exchange
- Return requests buried in your inbox
- Customers waiting days for a reply
- Every refund paid out in cash
- No view of what’s costing you
Product Tour
One dashboard for every return.
Approve, track, and resolve — with live KPIs and an activity feed that updates as it happens.
12
Awaiting Action
68%
Retention Rate
80%
Automation
SAR 4.2k
Store Credit
Real-Time KPIs
Recent activity
- RMA-2048just now
Auto-approved · SAR 120 refund
- RMA-20472m
Store credit issued · SAR 240
- RMA-204611m
Marked received · 2 items
- RMA-204526m
Exchange shipped · label created
For Customers
A return experience your customers will actually thank you for.
- 1
Easy access
Enter order number + email, verify with a secure 6-digit code. No account needed.
- 2
Pick what to return
Select items and quantities from the order in a few taps.
- 3
Choose a resolution
Refund, store credit, or exchange — whatever you allow.
- 4
Upload evidence
Attach up to 5 photos for damaged or defective items.
- 5
Track everything
Live status from Requested → Approved → In Transit → Resolved.
- 6
Stay informed
Automatic email updates at every step.
How It Works
From request to resolution in 4 steps.
Customer requests
Verifies identity and submits a return through your branded portal.
Rules decide
Your return window, category rules, and auto-approval run instantly.
You manage
Approve, reject, or resolve from the dashboard (or let automation handle it).
Customer resolved
Refund, store credit, or exchange is issued, with email confirmation.
Trust & Security
Enterprise-grade security, built in.
- Encrypted token storage (AES-256)
- Complete audit trail on every action
- Multi-tenant isolation — your data stays yours
- OTP verification & rate-limiting against abuse
- File validation on all uploads
Social Proof
Trusted by growing Salla merchants.
Add 2–3 testimonials & store logos here.
Returns went from our most-dreaded inbox to a process that runs itself. Our team got their mornings back.
Store credit alone kept revenue we used to refund away. The portal looks like part of our own brand.
80%
Up to 80% less manual work
+Revenue
More revenue retained via store credit
Happier
Faster, happier customers
Pricing
Simple pricing that scales with you.
Start free. Includes up to 500 returns/month.
Starter
Free
to get started
- Up to 500 returns / month
- Branded self-service portal
- Smart rules & auto-approval
- Refund, store credit & exchange
- Real-time KPI dashboard
Adjust to your plan structure.
FAQ
Frequently asked questions.
- No — they just verify their order with a 6-digit email code.