Question 1

Do my customers need an account?

Accepted Answer

No — they verify by a one-time code sent to the email on their order, then select items, reasons, and upload evidence. No support ticket needed.

Question 2

Can I set my own return window and rules?

Accepted Answer

Yes — return window, eligible categories, evidence requirements, and auto-approval thresholds are all configurable once, then applied to every request.

Question 3

Does it handle refunds automatically?

Accepted Answer

It records and tracks every refund, exchange, and store-credit outcome, and executes directly against Salla wherever your store's connected permissions allow — some stores will need a manual confirmation step depending on payment method and connected scopes.

Question 4

Is there an audit trail?

Accepted Answer

Yes — every approval, rejection, and resolution is recorded with who did it and when, and nothing is edited quietly after the fact.

Question 5

Which languages are supported?

Accepted Answer

Arabic (RTL) first, with full English support.

Question 6

Is my data encrypted?

Accepted Answer

Yes — OAuth tokens and sensitive fields, like refund IBANs, are AES-256-GCM encrypted, not stored in plain text.

Everything you need to know

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